It is defined as the action related to identification and satisfaction of all the customer’s requirements. It is important to mention that the products are material things but the services provided to the customers are intangible just like a haircut or taxi travel. Better service providing companies develop a good relation with the consumer or client and their repute flourishes well. For instance when you visit a furniture shop to buy some wood and they benefit you by installing the furniture in your house then you will feel developing a good relation with the shop. And if they go a step farther and help in repairing that furniture on your single phone call then you will be going to become their regular customers. But that only happened due to their excellent service.
Whirlpool Customer Service
As far as the customer service provided by Whirlpool is concerned we cannot rank it as an excellent service provider. I have gone through more than 1100 reviews which collectively rank Whirlpool service as 571 out of 888 companies which are presently providing customer care service. There overall score is 26.89 out of possible 200 depending upon above mentioned 1100 reviews. They need to improve this sector to enhance their reputation and survive well into the competition with Bosch, Samsung and LG which are quite ahead from it.
Statistics on Whirlpool Service
Presently survey was conducted among 145 people using Whirlpool services about their experiences. They called it terrible and gave various views about the Whirlpool customer service. 110 negative comments were given out of those 145 participants. Only 35 participants came up with the positive comments. According to the survey the ability of resolving the issue by the customer service is only 1.4% and their reachability is just 3%. The participants in the survey mentioned that the knowledge about the product is also very low i.e. 2.5% and their friendly approach was ranked as 3.6 %. This survey leaves a big question mark for the Whirlpool customer service and also provides a roam to improve in order to compete with their contemporaries.