In the manufacture and sale of electronic devices, Samsung is among the biggest corporations around. As such almost all that this South Korean firm does is done on a large and highly efficient scale. The Samsung Support service is no different. But with billions of your products in the marketmarket you must make the necessary adjustments to support your clientele when products fail.
Samsung does this and does it well. This by being innovative while at the same time remaining concerned and consumer friendly. On their main support site:site: http://www.samsung.com/us/support among the first words you will notice are, Can we help you would this fail to put the consumer at ease I don t think so. Also in remaining efficient and innovativeness here are a few of thethe activities they have done.
Leveraging on Social Media.
This simple yet effective way is sure to handle millions of consumer queries on a daily basis. At the same time it goesgoes towards building the electronics giant s reputation as a firm in touch with the customers needs and an eagerness to find them. To this end you can find them on Twitter SamsungSupport and on Facebook at samsungsupport. You cancan also give them a follow but that s all up to you. Just know that next time you are in a fix with regards to your Samsung electronics, help is as near as a tweet.
There is also a Support App.
This for smartphone users to install. It is available across all the application platforms and for all mobile operating systems. For free no less. With this, help for issues related with Samsung products is as near as you picking up you phone and staring the troubleshooting immediately. Should you require further help, communication links within the app will direct you accordingly.
Creation of Individual Support Centers.
In all its major markets, you will find localized support centers including call stations. Some of these centers include, Samsung UK, Canada, USA, China etc. this is bound to have a positive effect on the clients. This because they will appreciate the firm s efforts to remain grounded and localized even though it is a huge multi-Corporate.
All in all, these wonderful innovations are part of the reason Samsung remains so competitive and a market leader in the many fronts it does. Competitors, feel free to follow suit.
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